This document contains the supplemental Terms of Business of Richards Solicitors ‘Richards. If any aspect is not clear, please contact the person dealing with your work.


We aim to offer our clients quality legal advice with a personal service at a fair cost. As a start, we hope it is helpful to you to set out in this statement the basis on which we will provide our professional services. In order to achieve this we believe that it is important to agree in advance the nature of our relationship with you.  Please familiarise yourself with these Terms of Business before continuing to instruct us to avoid any misunderstandings in the future.


We will observe all of the standards and requirements set out in the Solicitors Regulation Authority (SRA) Handbook and we accept instructions to act for you on that basis. Both documents can be accessed via the SRA's website at:


During our retainer, we will:
1. Review your matter regularly.
2. Advise you of any changes in the law.
3. Advise you of any circumstances and risks of which we are aware or consider to be reasonably foreseeable that could affect the outcome of your matter.


To enable us to carry out our work it is necessary that:

1.    You make all payments due to us on time.
2.    You provide full and accurate information necessary for dealing with your work. Where appropriate we may approach such third parties you approve for additional information or documents. We will rely on the information and documents being true, correct and complete and will not audit the information or those documents.
3.    As and when requested you provide instructions and documentation to us in a timely and clear manner from time to time during the course of your work.    You keep us informed about significant changes in your circumstances.
5.    You will safeguard any document likely to be required for disclosure in litigation matters.


At the outset of each matter, we will discuss with you what is to be achieved and what is necessary to achieve it.  Any material developments during the course of the matter, delays, or possible deviations from your instructions will always be reported to you, but we will be guided by you as to the extent and detail to which you wish us to report. 
Richards Solicitors will not accept any liability arising from your failure to reply completely and accurately to any request for information or confirmation of instructions.


The normal hours of opening at our offices are between 9.00 am and 5.30 pm on weekdays. Messages can be left on the answer phone outside those hours and appointments can be arranged at other times when this is essential.

Funding for litigation/disputes

Where appropriate we will discuss how to fund your case, including eligibility for Legal Aid. Richards solicitors does not offer legal aid but if at any time during the conduct of your matter, you wish to be considered for Legal Aid because your circumstances have changed, please notify the person dealing with your matter.

You should always check to see whether you qualify for any legal assistance, for instance, under a home or vehicle insurance policy, or with union membership. Arrangements can be made to take out insurance to cover liability for such legal expenses. Please discuss this with us if you are interested in this possibility.

Conditional fee agreement: if so requested we will consider entering into a conditional fee agreement with you in respect of this area of work where such agreements are permitted.  Special terms will then be agreed with you in respect of the basis on which our fees are charged and disbursements are incurred and we will advise you as to insurance and other related issues.

Costs recovered

In some litigation cases a successful client may be entitled to the payment of costs by some other party to the proceedings.  However, it is rare for the system of “assessment” of costs, as it is known, to result in the other party having to pay the full amount of the costs incurred by the client with their own Solicitor.  Further if the other party is in receipt of Legal Aid no costs are likely to be recovered. 

It is important to be aware that Richards is employed by the client and that the client is personally responsible for the payment of Richards’ fees regardless of any order for costs made against opponents.  In addition if your case is unsuccessful, you will probably have to pay your opponent’s costs as well as your own. 

 If you are successful in your case then the other party may be ordered to pay your costs. There are however circumstances in which you will still have to pay some or all of Richards’ fees including for example:-

  • where the other parties do not pay promptly, or at all 

ii) the Court orders for the other party to pay you less than our fees, leaving a balance which you will need to pay to settle our account,
iii)  where the other person’s contributions cannot be recovered, for instance when they are incapable of paying or are legally aided. 

In such situations you may like to consider employing Richards to recover the debt owed to you and we shall be pleased to discuss this when appropriate.

In the event that a client is successful and costs are payable by the other party, interest may be claimed on those costs against the other party as from the date on which the order for costs was made.  If any of the fees and disbursements of Richards have been paid on account by the client then, Richards will account to the client for such interest but will otherwise be entitled to retain it.


Transactions: It is normal practice to ask clients to pay interim bills and sums of money from time to time on account of the charges and expenses which are expected in the following weeks or months. We find that this helps clients in budgeting for costs as well as keeping them informed of the legal expenses which are being incurred. If such requests are not met with prompt payment, delay in the progress of a case may result. In the unlikely event of any bill or request for payment not being met, this firm must reserve the right to stop acting for you further.

Payment is due to us within 28 days of our sending you a bill. Interest will be charged on a daily basis at 4% over National Westminster Bank Plc base rate from time to time from the date of the bill in cases where payment is not made within 28 days of delivery by us of the bill.

The common law entitles us to retain any money, papers or other property belonging to you which properly come into our possession pending payment of our costs, whether or not the property is acquired in connection with the matter for which the costs were incurred. This is known as a “general lien”. We are not entitled to sell property held under a lien but we are entitled to hold property, other than money, even if the value of it greatly exceeds the amount due to us in respect of costs.

If we are conducting litigation for you, we have additional rights in any property recovered or preserved for you whether it is in our possession or not and in respect of all costs incurred, whether billed or unbilled. We also have a right to ask the court to make a charging order in our favour for any assessed costs. We reserve the right to apply to come off the Court record as acting for you.  This will incur a cost which will be recoverable from you in addition to all other unpaid sums due.

We reserve the right to offset unpaid bills and disbursements against any monies received on your behalf.  You will be notified in such an event.

On matters where a third party has agreed to pay your legal costs, these still remain your responsibility should the third party fail for any reason to settle the account within our payment terms.

We do not accept payments to us in cash in excess of £200.00. Monies due to you from us will be paid by cheque or bank transfer, but not in cash, and will not be made payable to a third party.


Any money received on your behalf will be held in our Client Account. Subject to certain minimum amounts and periods of time set out in the Solicitors’ Accounts Rules 2019, interest will be calculated and paid to you at the rate from time to time payable on National Westminster Plc Designated Client Accounts. The period for which interest will be paid will normally run from the date(s) on which funds are received by us until the date(s) of issue of any cheque(s) from our Client Account.

Where a client obtains borrowing from a lender in a property transaction, we will ask the lender to arrange that the loan cheque is received by us a minimum of 4 working days prior to the completion date. I the money can be telegraphed, we will request that we receive it the day before completion. This will enable us to ensure that the necessary funds are available in time for completion. Such clients need to be aware that the lender may charge interest from the date of issue of their loan cheque or the telegraphing of the payment.


If for any reason a matter does not proceed to completion, we will charge you for work undertaken and expenses incurred. Where we have agreed a fixed fee with you, unless otherwise agreed in the Engagement Letter, we will base our charges on the time that we have spent on the matter, at the hourly rate of the fee earner(s) involved in its conduct, but the amount charged will not exceed the agreed fixed fee. We will also charge for any expenses that have been incurred during the conduct of the matter.


After completing the work, we are entitled to keep all your papers and documents while there is money owing to us for our charges and expenses. In addition, we will keep your file of papers for you in storage for not less than 6 years. After that, storage is on the clear understanding that we have the right to destroy it after such period as we consider reasonable or to make a charge for storage if we ask you to collect your papers and you fail to do so. We will not of course destroy any documents such as Wills, Deeds, and other securities, which you ask us to hold in safe custody. No charge will be made to you for such storage unless prior notice in writing is given to you of a charge to be made from a future date which may be specified in that notice.

If we retrieve papers or documents from storage in relation to continuing or new instructions to act in connection with your affairs, we will not normally charge for such retrieval. However, we may make a charge you both for

  •  time spent at the junior executive hourly rate for producing stored papers or documents to you or another at your request
  •  reading, correspondence or other work necessary to comply with your instructions.


If, while we are acting for you, you need advice on investments, we may have to refer you to someone who is authorised by the Financial Services Authority, as we are not. However, as we are regulated by the Law Society, we may be able to provide certain limited investment services where these are closely linked to the legal work we are doing for you.

We are not authorised by the Financial Services Authority. However, we are included on the register maintained by the Financial Services Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. Insurance mediation activities and investment services, including arrangements for complaints or redress if something goes wrong, are regulated by The Law Society. The register can be accessed via the Financial Conduct Authority website at

The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000, but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society. The Legal Ombudsman is the independent complaints handling body who will investigate any complaints made against solicitors. The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton WV1 9WJ; telephone: 0300 555 0333; website:


Our retainer with you will terminate automatically upon the completion of the work set out in these Terms. 
You may terminate your instructions to us in writing at any time but we will be entitled to keep all your papers and documents while there is money owing to us for our charges and expenses. If at any stage you do not wish us to continue doing work and/or incurring charges and expenses on your behalf, you must tell us this clearly in writing.

We reserve the right to terminate our engagement and to stop acting for you only with good reason. For instance if there is a failure or unacceptable delay to instruct us, a material change in the circumstances or information on which our original engagement was based or for any other reason there is a breakdown in confidence between us.  We will always seek to give you reasonable notice of our decision but there may be circumstances where it is reasonable for us to give no notice.  As mentioned above, we also reserve the right to discontinue work on all your current matters if any bill is not settled promptly. If we decide to stop acting for you, we will tell you the reason and give you notice in writing.

If we have not met with you, under the Consumer Protection (Distance Selling) Regulations 2005, for some non-business instructions, you may have the right to withdraw, without charge, within 7 working days of the date on which you asked us to act for you. However, if we start work with your consent within that period, you lose that right to withdraw. Your acceptance of these terms and conditions of business will amount to such a consent. If you seek to withdraw instructions, you should give notice by telephone, email or letter to the person named in these terms of business as being responsible for your work. The Regulations require us to inform you that the work involved is likely to take more than 30 days.


When accepting instructions to act on behalf of a limited company, we may require a Director and/or controlling shareholder to sign a form of personal guarantee in respect of the charges and expenses of this firm. If such a request is refused, we will be entitled to stop acting and to require immediate payment of our charges on an hourly basis and expenses as set out earlier.


Any work that we do for you may involve tax implications or necessitate the consideration of tax planning strategies. We may not be qualified to advise you on the tax implications of a transaction that you instruct us to carry out, or the likelihood of them arising. If you have any concerns in this respect, please raise them with us immediately. If we can undertake the research necessary to resolve the issue, we will do so and advise you accordingly. If we cannot, we may be able to identify a source of assistance for you.


The Money Laundering Regulations 2007 require us to

  • obtain information about a client’s identity and to verify that information
  • obtain identity information about people related to the client (beneficial owners), where relevant, and at times verify that information
  • continue to monitor the transaction and keep identify information up to date

The law requires solicitors to get satisfactory evidence of the identity of their clients and sometimes people related to them. This is because solicitors who deal with money and property on behalf of their client can be used by criminals wanting to launder money.

To comply with the law, we need to get evidence of your identity as soon as possible, if not already obtained.

We may verify your identity in a number of ways. If you are a new client of the firm then we will arrange to carry out an electronic verification of your identity if we consider that a saving of time and cost will be achieved by doing so. The cost of any such search will be charged to you. If the amount is in excess of £10.00 including VAT, we will seek your prior agreement. We are entitled to refuse to act for you if you fail to supply appropriate proof of identity for yourself or for any principal whom you may represent.

Solicitors are under a professional and legal obligation to keep the affairs of the client confidential. This obligation, however, is subject to a statutory exception; Legislation on money laundering and terrorist financing has placed solicitors under a legal duty in certain circumstances to disclose information to the Serious and Organised Crime Agency. Where a solicitor knows or suspects that a transaction on behalf of a client involves money laundering, the solicitor may be required to make a disclosure. If, while we are acting for you, it becomes necessary to make such a disclosure, we may not be able to inform you that it has been made, or of the reasons for it, because the law prohibits “tipping-off”. Where the law permits us, we will tell you about any potential money laundering problem and explain what action we may need to take.

Our firm may be subject to audit or quality checks by external firms or organisations. These external firms or organisations are require to maintain confidentiality in relation to your files.

We may also outsource work. This might be for example typing or photocopying or costings, or research and preparation to assist with your matter. Information from your file may therefore be made available in such circumstances. We will always aim to obtain a confidentiality agreement with the third party. If you do not want your files to be outsourced, please tell us as soon as possible.

In order to comply with court and tribunal rules, all documentation relevant to any issues in litigation, however potentially damaging to your case, have to be preserved and may be required to be made available to the other side. This aspect of proceedings is known as “disclosure”. Subject to this, we will not reveal confidential information about your case except as provided by these terms of business and where, for example, your opponent is ordered to pay your costs, we have to meet obligations to reveal details of the case to them and to the court.

Third Parties

It may sometimes be necessary to discuss your matter with one of your nominated advisers such as your accountant, bank manager, estate agent etc. If we have handled a compensation claim for you, we may also need to send your file to specialist Costs draftsmen. If you do not want us to discuss your matter or provide any details about you or show your file without first consulting you, then please let us know.


Our aim is to offer all our clients an efficient and effective service at all times. We hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the solictor acting for you.

The complaint does not have to be put in writing, although setting out clearly the issues and the action you wish us to take may help us to resolve your concerns more quickly.

If you still have queries or concerns, please contact our Client Services Manager, Miss Belinda McCaffrey or Mr Buchalter who is the Client Care Partner to whom any final difficulty can be reported.

A full copy of the firm’s complaints procedure is available on request.

If the complaint is still not resolved at the end of this complaints process you have the right to refer your complaint to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ; telephone: 0300 555 0333; website: The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Alternatively, the Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonestly, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with them at

We will aim to communicate with you by such a method as you may request. We may need to virus check discs or email. Unless you withdraw consent, we will communicate with others when appropriate by email or fax but we cannot be responsible for the security of correspondence and documents sent by email or fax.

The Data Protection Act requires us to advise you that your particulars are held on our database. We may, from time to time, use these details to send you information which we think might be of interest to you.

We are also acting for your proposed lender in this transaction. This means we have a duty to make full disclosure to the mortgagee of all relevant facts relating to you, your purchase and mortgage. That will include disclosure of any discrepancies between the mortgage application and information provided to us during the transaction and any cashback payments or discount schemes which a seller is providing you. If a conflict of interest arises, we must cease to act for you in this matter.

Where we act for two or more clients jointly it is on the clear understanding that we are authorised to act on instructions from either, both or any of them.


Richards Solicitors (“we/us” for the purposes of this clause) may process any personal data (as the term is defined in the Data Protection Legislation as detailed below) in relation to you and where relevant your agents or representatives for the purposes of providing our services to you.

Richards Solicitors and you confirm that each of us will comply with all applicable requirements of as many of the following as may be in force in the UK from time to time, namely the EU General Data Protection Regulation (EU 2016/679, the “GDPR”), the Data Protection Act 2018 and any successor legislation (collectively, the “Data Protection Legislation”).

This clause is in addition to, and does not relieve, remove or replace, a party's obligations under the Data Protection Legislation.

Richards Solicitors and you acknowledge that for the purposes of the Data Protection Legislation, we are the data controller (where Data Controller has the meaning as defined in the Data Protection Legislation).

In relation to any Personal Data processed in connection with the performance by us of our obligations, we shall:

a) process that personal data only for the purposes of providing you with a service unless we are required by law to otherwise process that personal data. Where we are relying on laws of a member of the European Union or European union law as the basis for processing personal data, we shall promptly notify you of this before performing the processing required by such laws, unless prohibited by law from so notifying you. Further details of how we process Personal Data can be found within our Privacy Notice (available on our website;

b) ensure that we have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, seudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by us);

c) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;

d) not transfer any Personal Data outside of the jurisdiction of the applicable data protection legislation unless your prior written consent has been obtained and/or the following conditions are fulfilled:

(i) we have provided appropriate safeguards in relation to the transfer;
(ii) the Data Subject has enforceable rights and effective legal remedies;
(iii) we comply with our obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and
(iv) we comply with reasonable instructions notified to us in advance by you with
respect to the processing of the Personal Data;

e) assist you, at your cost, in ensuring compliance with your obligations under the Data
Protection Legislation including matters dealing with security, breach notifications,
impact assessments, data subject rights and consultations with supervisory authorities
or regulators; and

f) notify you without undue delay on becoming aware of a reportable Personal Data


Unless otherwise agreed, these supplemental Terms and Conditions of Business shall apply to any future instructions given by you to this firm.

Although your continuing instructions in this matter will amount to an acceptance of these Terms and Conditions of Business, it may not be possible for us to start work on your behalf until our terms of engagement as sent to you have been signed and returned to us to keep on our file.

Contact us now

email Richards Solicitors